Spoken
Transcription Services – Transcribe Your Audio and Video Quickly and Accurately
We provide professional transcription services for interviews, meetings, legal proceedings, podcasts and research recordings. Just send us your audio or video file – we convert it into clear, accurate text with reliable turnaround times.
Every transcript is produced by experienced language professionals. We use advanced tools and speech-recognition technology where it makes sense, but always combine them with careful human editing to make sure each word and nuance is captured correctly.
Trusted by thousands of satisfied clients
Why Spoken?
Here are three reasons to choose Spoken’s transcription services
1
Accurate transcripts made by professionals
Each audio or video file is transcribed with care by experienced transcribers, which ensures that the content you receive is reliable and easy to use for analysis, reporting and documentation. If you favour cost-efficiency over maximum accuracy, we also offer AI-generated transcripts. Read more about our speech recognition-based transcription services here.
2
We offer a quick delivery each and every time
Our quick delivery times ensure that your documents are ready for you when you need them.
3
Confidentiality and data security
We follow industry-leading data security and privacy protection practices. Your data is safe with us.
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I work as a customer experience consultant. My work involves carrying out numerous in-depth client interviews. Getting all client contributions recorded and analysed is essential for optimal result. I have been a client of Spoken for more than three years now, and I have been very happy with the quality of the transcripts and smooth cooperation with the team. The client portal works great, and I can stay up to date with the progress and costs of my interview files.
Rates
Transcription rates – clear and transparent pricing
Our transcription rates are based on the length of your audio or video file and the number of speakers, which makes pricing clear and predictable. You always know how much your transcription will cost before we start.
Different projects require different levels of detail – for example, clean verbatim, full verbatim or edited transcripts – so the final price depends on the chosen transcription type and the complexity of the material.
If you’re wondering how much transcription costs for your project, the simplest way is to request a quote. We will send you an exact price and delivery time, and you can also check our pricing page for an overview of our standard transcription rates.
FAQ
Quality Control, File Format, and Quick Service – Have a look at the answers for our frequently asked questions.
How fast can I receive my transcript?
We deliver completed transcripts within a couple of days from receiving the material by default. If you need a faster delivery, we also offer a next-day delivery.
How much does transcription cost?
Our transcription pricing is mainly based on audio duration, number of speakers and the required transcription type (clean verbatim, full verbatim or edited). This way you only pay for the work actually needed.
We keep our transcription rates transparent and competitive, and there are no hidden fees. If you send us a sample or approximate duration, we can give you a precise quote and turnaround time for your project.
What kinds of audio files can you work with?
We can work and handle the most common audio files, including MP3, WAV, and AAC.
What is your quality control system like?
We utilise both advanced software and professional transcribers to ensure the high-quality for our texts.
What should I do if I need to change the contents of a completed transcript?
If you find errors or elements that require changes, we will send you a revised version of your transcript free of charge as soon as possible. We also offer a 100% satisfaction guarantee to provide you with a project that meet your needs.
However, sometimes the material can contain, for example, technical terms, so if the finished text needs to be corrected or otherwise needs to be changed, we will send you a modified version for a fee as soon as possible. In addition, you can edit the finished transcripts using the editing view of your customer account.
Uses
The varied uses of transcription
Transcription of research interviews and academic materials
Interview is one of the most common research methods in academic research, and transcription plays an essential role in the analysis of interview data. Analysing the interview and making observations of an audio file is a challenging process, which is why the audio material is often transcribed.
Transcribed material is easier to scan through, and it also allows for the use of search functions when you want to locate a certain part of the text.
Legal transcription
Audio recordings of court room procedures, legal interviews and hearings, including hearings of witnesses, are an excellent tool for attorneys and lawyers. That is, if the material is available in an accessible text format.
You will benefit greatly from having a trustworthy partner transcribe your confidential court room material. This process will help you to ensure that the juridical process and work becomes more efficient and quicker, as you can return and check the written material as many times as necessary.
Alternative texts and accessible transcripts
The Web Accessibility Directive sets requirements for audio and video materials published by public sector organisations. All recorded audio content, including podcasts, must be accompanied by an alternative text within 14 days of publication.
An alternative text is often a transcript of the audio file that is added directly to the webpage or provided as a downloadable PDF. Alternative texts are typically produced as clean verbatim transcripts.
These accessible transcripts and alternative texts help public organisations comply with the Web Accessibility Directive and similar accessibility requirements.
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I have been really pleased that individual interview files can be delivered to Spoken as the research progresses and then transcribed at the same time. Even though we have chosen a normal delivery time (no express delivery), the service has still been fast and often the transcribed file has been waiting in the mail already a day after submitting it. I also like that if the transcriber has been unsure about a certain expression, it has been noted in the file and also the time, so I have been able to check the point and correct it if n.ecessary
Transcription Types
What level of transcription do you need?
Some studies focus on uncovering what the interviewee is saying, while the other focus on how they are saying things. Different objectives require different transcription types.
Spoken specialises in the transcription types detailed below. If these types do not meet your requirements, please contact us and we will see what we can do for your project.
If you are unsure of the necessary transcription type for your project, clean verbatim transcription tends to be a fitting option for most uses. We are happy to help you with choosing the necessary transcription type for you.
Clean Verbatim
Clean verbatim emphasis the core content of spoken contributions. In clean verbatim, we focus on the essential material and leave out filler words, involuntary sounds, and repetitions.
Usage
Clean verbatim is a common and functional option for academic research and studies, interviews, and meetings where the emphasis is on recording the main topics of discussion.
Example:
‘We reached the goal as planned.’
Full Verbatim
A full verbatim transcript includes all material portrayed in the audio file, including filler words and involuntary sounds. This type offers a precise and detailed description of the conversation.
Usage
Full verbatim is applied in situations in which the research topic focuses more on the contents and interaction during the conversation.
Example:
‘Yeah… [laughs] We did reach our goal, just like we planned it.’
Edited Transcript
In edited transcript, speech is edited and formalised by removing informal expressions and filler words and by improving the grammatical structure.
Usage
Edited transcript is an excellent option for more official uses, such as documents for authorities or publications necessitating official and clear tone. Edited transcription is also used to create the alternative texts for podcasts.
Example:
‘We have reached our goals in accordance with our plan.’
Translated Transcript
In translated transcription, the audio files are transcribed and translated into another language. This service combines the expertise and skills of both transcription and translation.
Usage
Translated transcription is a key service for multilingual projects and situations in which the interviews have been conducted in a different language to the intended use of the document.
Each transcription type is planned to meet different needs and match certain uses. This allows us to confirm that you will receive the service you need.
Process
How does purchasing our service work?
1
You can send a request for quotation simply by clicking here.
2
You will receive an offer from us within 24 hours of sending the request for an offer.
3
After accepting our quotation, you can send your material to us for processing effortlessly and in an information secure way via our website.
4
After the project has been finished, we will provide you with a link to the finished project to both your email and to your customer account.
Turnaround times
Basic Delivery
The completion schedule depends on our project status. We always confirm the delivery time in the offer.
Express Delivery
With express delivery, you receive the finished work the next business day after the material is sent.
Read more
Express delivery: Standard price +100 %. Read more on our FAQ page under Material – Express delivery.
Are you already our customer? Send the files to us directly via the upload form without a request for a quote!
Client Testimonials
Our Satisfied Clients
Matias Höglund
Expert
Institute of Occupational Health
We have ordered subtitles from Spoken for a few years now. The cooperation has been functional. Ordering subtitles through the portal has proven to be effortless and the orders have reached us very quickly.
Jesper Nordin
Digital Designer
Biotage Sweden AB
Such a great service! We usually make videos in the life science area with a lot of technical text. The subtitles are always spot on and done in no time to a very reasonable price as well.
Pihla Liukkonen
Photographer
Kontrastia Oy
I've actually avoided offering my clients a subtitling service because of the time it takes. The Finnish language does not bend with automation in the software I use. My company Kontrastia Oy offers photography and video services, Spoken is the right partner for the video editing workflow. Spoken's service worked excellently, quickly, and the subtitles in literate were top class. Also the English translations! Thanks! My subtitling project became considerably lighter.
Sakari Heiskanen
CEO, Chief Producer
Löytö Studio Oy
I use Spoken's services most often for subtitles for videos, for which I always request an srt file. The videos are usually either in English or Finnish, and recently more and more often with accessibility information. I have also ordered translation services many times. I have also ordered dozens of podcast transcriptions in both English and Finnish. The content I make is for relatively large clients, I am a subcontractor producer. Sometimes the billing goes directly to them, and often through me. This has worked really painlessly with Spoken, as has the entire service itself. I could do these myself using AI tools, but my billed hourly rate is so much higher that it's not worth it. So I am a very satisfied customer 😊
Jari Peltola
Founder, NLP Coach
Vapauttamo
I have been using Spoken's services for transcription for years. They run quickly and accurately. I can warmly recommend it.
If subtitling, transcribing, proofreading or translating are not your core competencies, leave those jobs to Spoken.
Tarja Lähdemäki
Entrepreneur, Customer Advocate
Value Insights
I work as a customer experience development consultant and in my work I carry out a lot of customer listening sessions, which are in-depth interviews in nature. In them, it is important to capture and analyze everything the customer has said, so that the end result is optimal. I have been using Spoken's services for more than three years and I have been satisfied with the quality of transcriptions and the ease of cooperation. The customer portal works well and from there you can see at all times what stage the transcription of your own interviews is at and what the transcription will cost.
Christian Thibault
CEO
Nordic Diversity Trainers Oy
We are very satisfied with Spoken's fast and professional service. With the help of Spoken's services, for the past three years we have completed our projects on time and have been able to meet our customers' requirements. Spoken's services benefit both our multilingual work environment and our customers in the form of subtitling, transcription and proofreading. We recommend Spoken!
Heikki Räisänen
Video Prodcer
Ræven Visual
The accuracy level of transcriptions has always been just right; time coding alongside the text makes it easier to find the right place on the editing table and the price is at least reasonable. A service that saves time and money.
Nina Laasonen
Entrepreneur
You Name It Oy
We used Spoken as a partner in the translation work of our new online store. The cooperation went very smoothly and we received the translations quickly, on the agreed schedule. Spoken as a partner has acted professionally and the service has been excellent. We will continue to use the services when we need more translation work.
Heini Isosaari
YAMK student, Management of Sustainable Growth, Bachelor of Business Administration
Laurea University of Applied Sciences
I have used Spoken to save time in transcribing interview materials for my thesis. The customer service has been good from the beginning, both by phone and by email. After my contact, I received a transcription offer in my email the same day, which was proportionate to the file size of my interview material, the quality of the material and the number of people. Sending the audio file was smooth and safe through Spoken's website. As agreed, the transcribed material arrived in my email in less than a week. I ordered a basic transcription, so the level of the transcribed material met my expectations. I have been completely satisfied with Spoken's services and I intend to use them in the future as well!
Sami Pirkkanen
Founder
Alvis Oy
I've been using Spoken's subtitling service for a couple of years now. Without this help, making product review and testing videos for my company would be too time-consuming. I value Spoken's high-quality and fast subtitling service very highly.
Taina Liukkonen
Student
Fysiotaina
I got support for the work to be done during my studies with the help of the proofreading made by Spoken. The readability of the work improved significantly during the process, such as the visualization of key concepts, results and the content of their reflection. Linguistic expression developed from correctness in the same way.
Jesse Hongisto
Entrepreneur
Valote Oy
We have been using Spoken's subtitling service for several years. Subtitles come quickly and help reduce our own workload in busy times.
Client
Project Researcher
University of Vaasa
We have used Spoken's transcription services (clean verbatim) in our project for five months now, and I have no complaints - on the contrary, we are quite satisfied with the service we received, which is fast and sufficiently accurate. The service is easy to use and customer service responds quickly. I recommend Spoken's services and I will use them in the future as well.
Client
Postdoctoral Researcher
University of Helsinki
We have been Spoken's customer since early summer 2023. We have ordered transcription services. I have been really pleased that individual interview files can be delivered to Spoken as the research progresses and then transcribed at the same time. Even though we have chosen a normal delivery time (no express delivery), the service has still been fast and the transcribed file has often been waiting in the mail a day after leaving it. I also like that if the transcriber has been unsure about a certain expression, it has been noted in the file and also the time, so I have been able to check the point and correct it if necessary.
Larissa Becker
Assistant Professor
Hanken School of Economics
I recommend Spoken. Although the text contained small errors and unclear points marked with question marks, the work was still excellent and the delivery was super fast!
Get a Quote
Send us a quote and we will get back to you with the exact price for your transcription project!
If you need high-quality transcription services, you can send us a quote by clicking here.
Feel free to check out our other language and translation services. We offer subtitling, captioning, and translation services made by professionals as well as AI generated captions and transcriptions!
Any questions? If yes, please have a look at our FAQ page or feel free to contact us.
