The importance of artificial intelligence in Spoken’s operation

by 20 Nov, 2023

Many industries have experienced significant changes with the recent rapid development of artificial intelligence and Spoken is one of the companies utilizing artificial intelligence in their operations. In this article, we discuss how artificial intelligence is integrated into the services we offer and what kind of opportunities it will bring us in the future.

Using speech recognition

The role of speech recognition is a key part of our subtitling and transcription process, where we combine the efficiency of technology and human accuracy. The material received from our customers is first run through our advanced speech recognition system. This process produces a raw text from the original speech, which serves as the basis for the following work steps. After the generation of the raw text, the precise and careful work phase of our project assistants begins, where their expertise and professionalism are key when the raw text is refined into a final, high-quality transcript or subtitle that meets our customers’ requirements. This combination of the latest technology and human expertise guarantees that the end result is both accurate and easy to read.

Secure speech recognition

Protecting our customers’ data is important to us, which is why we have prioritized data security in all our operations – especially when using speech recognition. The use of our advanced speech recognition technology takes place entirely in our own, carefully protected system, so our customers’ sensitive data remains safe. Our customers can trust that their data will be handled with the utmost care and with respect for privacy.

The important role of humans in finishing work

Humans are still an irreplaceable piece in ensuring the quality of work, and with Spoken, the raw text produced by artificial intelligence is always finished by a human. This work phase is critical, as it ensures that the quality of work is what is required. In some cases, such as challenging dialects or poor audio quality, the project assistants’ skill and understanding of the language in question is particularly valuable.

Different transcription types as a challenge for artificial intelligence

Transcription work often has different requirements regarding text quality and genre. In some situations, the text requires colloquial spelling (clean verbatim), other times more official written language (edited transcript), and in certain cases it is important to also include speech filler words (full verbatim). Artificial intelligence does not yet know how to properly distinguish between the above-mentioned transcription types, which is why the human role is important in editing the text. The learning ability and speed of artificial intelligence are constantly developing, but our project assistants’ in-depth language skills and ability to adapt text to different styles and contexts are for now an irreplaceable part of our operations.

Condensing the subtitles is still a human responsibility

Human effort is invaluable when creating subtitles – especially when the goal is to summarize essential information in a concise and comprehensible manner. High-quality subtitling does not only convert words into text, but also adapts the content to suit the target audience, considering cultural nuances and the different purposes of the speakers. Artificial intelligence can process large amounts of data quickly, but the human skill of condensing and editing the text so that it preserves the feeling and tone of the original message is crucial for a high-quality result. Thanks to this deep understanding and skill, Spoken’s subtitling services are reliable and of the highest quality.

Future prospects with Spoken

At Spoken, we strongly believe that the role of artificial intelligence in transcribing and subtitling will only grow in the future. As artificial intelligence develops, it can take on increasingly complex tasks, which enables more efficient and versatile services for our customers. Artificial intelligence is an essential part of our operations, and it will be an even more important factor in the development of our services. It does not replace human work, but acts as a tool that enhances and expands the possibilities of our services.

Spoken’s journey in utilizing artificial intelligence is just beginning, but we look forward to seeing what the future holds. Together with artificial intelligence and human work, we can offer our customers the best possible service!

The article image is generated by artificial intelligence.